Information

Purchasing Tickets

All of our available screenings and  events are detailed here on our website.

You can book tickets in one of two ways:

Online by simply clicking on the screening of your choice and click on ‘Book Tickets’ (booking fee applies)

In person from the cinema Box Office within The Marsh Academy Leisure Centre.

Ticket Pricing 

Additional Concession

Child price Tuesdays - 

All Customers pay the price for a child ticket on all showings on a Tuesday.

Delivery of tickets

When tickets are purchased online, customers should bring the confirmation email, either on paper
or on a mobile phone, to gain entry to the screening booked. It is not necessary to collect tickets from the box office. If you've booked and have cannot trace a confirmation email, please check your junk email.

Website

We endeavour to ensure our website is always accurate. However, we cannot be held liable for errors in screening dates, times, films or prices. 

Purchasing tickets

A transaction can be abandoned before payment has been made.

Refund policy

If a screening has to be cancelled, you will be given a free ticket to another screening or alternativly a payment will be automatically refunded to the original card within 7 days. 

Returns

Once purchased tickets cannot be returned. Customers’ unwanted tickets can be transfered or sold to other people at face value. Please note that any sale or purchase will be a private transaction between you, rather than with Cinemarsh. Cinemarsh will, on request, transfer your booking to an alternative day or time, providing you give us a minumum of 24 hours prior to the commencement of the previously-booked performance. 

Cinemarsh is located at:

The Marsh Academy Leisure Centre, Station Road, New Romney, Kent, TN28 8BB.

Please use either The Marsh Academy main school car park or the Leisure centre car park free of charge while using our facilities.

Universal

 It is impossible to predict what might upset any particular child but a ‘U’ film should be suitable for audiences aged four years and over. Not all U films are aimed at children, but may be rated U because they contain no material likely to offend or harm.

Legally a child of any age may view a U film.

‘PG’ Parental Guidance

PG films are suitable for general viewing, but some scenes may be unsuitable for young children. A PG film should not disturb a child aged around eight or older. However, parents are advised to consider whether the content may upset younger or more sensitive children.

Legally a child of any age may view a PG film.

12A

To see a 12A film, any under-12s must be accompanied by an adult. Films rated 12A are not recommended for children under 12. Please read the BBFC Insight to see if the film is suitable for your child. This will tell you about key aspects of the film like violence, language, sex and horror.

Children aged 12 and over may see a 12A film unaccompanied.

15

No-one under 15 is allowed to see a 15 film at the cinema. A cinema may lose its licence if it admits children under 15 to a 15 rated film.

No theme in a 15 rated film is prohibited, provided the treatment is appropriate for 15-year-olds and any dangerous or illegal behaviour is not endorsed or promoted by the film.

18

Films rated 18 are for adults. No-one under 18 is allowed to see an 18 film at the cinema. A cinema may lose its licence if children under 18 are admitted to an 18 rated film.

No theme is prohibited at 18. Adults are free to choose their own entertainment within the law, so it is possible some themes tackled at 18 may be offensive even to some adult viewers.

Please note:

• Proof of age may be required for certain certificates.
• Children under 10 years of age must be accompanied by an adult
• No refunds will be given
• Maximum of 10 cinema vouchers  can be used at any one screening

Limited Mobility

Our auditorium has 1 wheelchair accessible space.  The cinema box office and the refreshments are at accessible levels for transactions.  There are no steps from the car park through to the auditorium and a fully accessible adapted toilet is located in the same corridor as the other toilets.  The main leisure center has disabled parking spaces that give the easiest access to the cinema.  If you want to reserve a wheelchair space or a particular seat in the cinema, please book online or email cinemarsh@marshacademy.org.uk 

Visually impaired

An audio description facility is available for most of the digitally projected films.  Audio description (AD) works through a special headset, giving people with visual impairments additional commentary on the film in between the actors’ dialogue.  This facility does not interrupt the sound or cinematic experience for the rest of the audience.  Please reserve a headset in advance by emailing: cinemarsh@marshacademy.org.uk